Privacy & Security

Living Casino Privacy Policy — your data is safe with us

Everything about how your personal data is collected, why it's used, and how it's kept secure — all explained transparently right here.

Last Updated: January 2026

We are committed to protecting your privacy

Your data is our responsibility at Living Casino — that's something we never lose sight of.

Encrypted Storage

All your personal and financial data is stored on servers secured with 256-bit AES encryption. No unauthorized party can access this information.

Never Sold to Third Parties

Living Casino never sells your data. Your information is not shared with any third party except where required by law.

Minimal Data Collection

We only collect information that is strictly necessary to provide our services — nothing more.

SSL Secure Connection

Every connection to Living Casino is secured with SSL/TLS protocol. No one between your browser and our servers can read your data.

In Your Control

You may request to view, correct, or delete your personal data at any time. Your data belongs to you.

Marketing Opt-Out

You can opt out of promotional emails or SMS at any time. We respect your preferences.

Summary: Living Casino is fully committed to your privacy. We collect only what's necessary, keep it secure, and never share it without your consent. This document sets out that commitment in full.

1 Introduction

Living Casino ("we", "us", "our") complies with Bangladesh and international privacy laws. This Privacy Policy explains what data we collect when you use livingcasino.app, why we collect it, and how it is used.

By using our platform, you consent to the data processing described in this Privacy Policy. If you have any questions, feel free to reach out to us.

This policy applies to the Living Casino website, mobile app, and all associated services. We strive to present it in clear, straightforward language so every user in Bangladesh can easily understand it.

2 What Data We Collect

We collect various types of information when you create an account and use Living Casino.

Data Type Example Collection Time
Identity-Related Full name, date of birth, national ID number Registration & KYC Verification
Contact Information Email address, mobile number Registration
Financial Information Mobile banking number, transaction history Payment Processing
Technical Information IP address, device type, browser Automatically
Usage-Related Gaming history, login times, preferences While Using the Platform
Communication Logs Support chat content, emails During support sessions

Important: We never store your full bank account number, password, or PIN. If anyone asks for this information on our behalf, it is fraud — please report it to our support team immediately.

3 How Data Is Collected

Living Casino collects your information in several ways:

Directly From You

  • When filling out the registration form.
  • When submitting documents for KYC verification.
  • When contacting customer support.
  • When participating in a promotion or survey.

Automatically

  • Through cookies and log files while you log in and use the platform.
  • Device information collected while using the mobile app.
  • Gaming session data is recorded automatically.

From Third Parties

  • Transaction confirmations from payment providers.
  • From identity verification service providers.
  • Information about our fraud prevention service.

4 Purpose of Data Use

Living Casino uses your information only for specific, legitimate purposes:

  • Account Management: To facilitate registration, login, and account security.
  • Service Delivery: To provide gaming, payment processing, and customer support services.
  • KYC Verification: To meet legal obligations and prevent fraud.
  • Improvement: To improve platform performance and user experience.
  • Contact: To send important updates, promotions, and security notifications.
  • Legal Compliance: To meet the requirements of applicable laws and regulatory bodies.
  • Responsible Gaming: To detect unusual gaming patterns and provide timely support.

Living Casino never sells or shares your personal data with third-party advertisers for promotional purposes.

5 Data Sharing Policy

Living Casino never sells your data. However, it may be shared in the following limited circumstances:

  • Payment Providers: Necessary information is shared with bKash, Nagad, and Rocket to process your transactions.
  • Identity Verification Services: With trusted verification partners for the KYC process.
  • Technology Partners: With cloud service providers who run our platform — under strict confidentiality agreements.
  • For legal requirements: Upon a valid court order or lawful request from a government authority.
  • Fraud Prevention: With relevant authorities for cybercrime prevention.

Before sharing your data with any third party, we ensure they maintain the same standard of privacy protection that we do.

6 Cookie Policy

Living Casino uses cookies to enhance your browsing experience. Cookies are small text files stored on your device.

Cookie Type Purpose Duration Status
Essential Cookies Login sessions, security tokens Until end of session Mandatory
Functional Cookies Remembering language preferences and game settings 1 year Mandatory
Analytics Cookies Traffic monitoring, page performance 6 months Optional
Marketing Cookies To show you relevant promotions 30 days Optional

You can disable optional cookies through your browser settings. However, turning off essential cookies may affect the platform's functionality.

7 Data Retention & Security

Living Casino protects your data using industry-leading security standards.

Security Measures

  • 256-bit SSL/TLS encryption — applied to all data transmissions.
  • AES-256 encryption — applied to all sensitive data stored on our servers.
  • Two-factor authentication (2FA) — for all account access.
  • 24/7 server monitoring — instant detection of unusual activity.
  • Regular security audits — conducted by independent third-party experts.
  • Data Backup — regular backups to secure cloud servers.

Data Retention Period

All data is retained for as long as your account remains active. After account closure, data is kept for up to 5 years as required by law, then securely deleted.

Your Responsibility: Keep your account password confidential, use caution on public Wi-Fi, and report anything suspicious to us.

8 Your Rights

As a Living Casino user, you have certain important rights regarding your own data:

Right to Access

You can view what information we hold about you.

Right to Rectification

You may request corrections to any inaccurate or outdated information.

Right to Erasure

You may request deletion of your data under certain circumstances.

Right to Restrict Processing

You may request that we restrict the use of your information for specific purposes.

Right to Data Portability

You can download your data and transfer it to another service.

Marketing Opt-Out

You can opt out of promotional communications at any time.

To exercise any of these rights, email us at support@livingcasino.app. We will respond within 30 days.

9 Children's Privacy

Living Casino's services are available to users aged 18 and above only. We do not knowingly collect data from minors.

If a minor registers using a false age and this comes to our attention — whether we discover it or someone reports it — we will immediately close the account and permanently delete all associated data.

If you become aware of a minor using Living Casino, please report it to support@livingcasino.app. We will take immediate action.

10 Policy Updates

Living Casino may update this Privacy Policy as needed. When changes are made:

  • The "Last Updated" date at the top of this page will be changed.
  • For significant changes, a notification will be sent to your registered email address.
  • Continued use of the platform after any changes constitutes acceptance of the updated policy.

We recommend revisiting this page from time to time to stay up to date with our latest policy.

11 Contact

For any privacy-related questions, requests, or complaints, please get in touch with us:

Email
support@livingcasino.app
Live Chat
24/7 Support Center

We respond to privacy-related requests within a maximum of 30 business days. For urgent matters, please reach out via live chat.

Your data is safe — get started now

Your privacy is protected at Living Casino. Register with confidence and enjoy the best gaming experience.

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